What you gain with “Marketplace & platform sellers”
Lost payments drain margin and time. EcomTrade24 helps online stores and digital vendors resolve marketplace sellers, platform disputes, order not received, digital goods with a compliant, customer‑friendly process — across the EU and the US. Our legal, financial and e‑commerce specialists work with clear workflows, transparent communication and GDPR‑compliant data handling.
We combine automated reminders, polite email outreach and a transparent escalation path. That protects your brand while recovering outstanding balances — no phone pressure, no letters, no threats.
Brand‑safe tone, templates and sender settings that can match your corporate style on request.
GDPR‑compliant, documented and auditable — with evidence for orders, charge attempts and communications.
EU & US, multilingual (EN/DE/FR) and sensitive to local legal frameworks — without scaring customers away.
How it works — four steps
- Submit a case: Secure form, API or CSV import — we validate data quality and legal basis.
- Friendly first contact: Personalized email with order/service context and a simple pay‑link.
- Follow‑ups & monitoring: Up to three reminders, status tracking and transparent reporting.
- Escalation (optional): Legal documentation and law‑firm handover — only with your approval.
Why EcomTrade24
- Flat price per case — predictable (Starter €89, Professional €149).
- Reputation‑friendly — email only, no phone calls or letters.
- Higher recovery rate — clean evidence, fair options and clear deadlines.
- Easy integration — API/CSV, Shopify, WooCommerce, Stripe, PayPal and more.
Pricing
- 1:1 email communication
- Personalized reminder template
- Up to 3 follow‑ups
- No calls or letters
- Priority processing
- Multilingual outreach (EN/DE/FR)
- Payment tracking & structured follow‑up
- Email‑only, fully GDPR‑compliant
- API/CSV bulk sync
- Branded outreach under your company name
- EU, UK & US coverage
- Dedicated account manager